Refund & Return Policy for Electronic Materials
*Effective Date:* \[11/06/2025]
*Last Updated:* \[11/6/2025]
✅ *Eligibility for Returns*
We accept returns for most electronic items, including lithium batteries, under the following conditions:
* Return request must be submitted within *\[7–30 days]* of delivery.
* Item must be *unused, **undamaged, and in its **original packaging*.
* Items must be in *resellable condition*.
* All lithium battery returns must comply with *hazardous material transport regulations*.
❌ *Non-Returnable Items*
We cannot accept returns for the following:
* Used or opened lithium batteries
* Customized or special-order electronics
* Items marked as *Final Sale*
* Damaged products due to misuse or improper installation
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Refund Process
1. Contact us at *contact@machinebatteries.com* with your *order number* and reason for return.
2. Once approved, we will provide return shipping instructions.
3. Refunds are processed within *5–10 business days* after receiving and inspecting the item.
4. A *restocking fee (up to 15%)* may apply to some returns.
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*Damaged or Defective Items*
If your item arrives *damaged or defective*:
* Contact us within *48–72 hours* of delivery with photos and a description.
* We will arrange for a *replacement, **repair, or **full refund*.
* Lithium battery defects will require safety protocol review before authorization.
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*Shipping Costs*
* *Original shipping costs are non-refundable* unless due to our error.
* *Return shipping* is the responsibility of the customer.
* Lithium battery returns may incur *hazardous material shipping fees*.
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🔄 *Exchanges*
We do not offer direct exchanges. Please return the item and place a new order.
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*Special Notes on Lithium Batteries*
* Must be packaged and labeled in accordance with *IATA, DOT, and local transport regulations*.
* Return approval is subject to *compliance with battery safety handling protocols*.
* Failure to follow guidelines may result in denied return.
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### 📩 *Contact Us*
If you have any questions about this policy, please contact:
*Email:* contact@machinebatteries.com
*Phone:* 9545277567
*Business Address:* 4, 15, 127/129Fatima Manzil, Nagdevi Street, Mumbai -400003